Creative Cloud customers don't have to pay for upgrades, as they did when they shelled out for a new version of a CS product, but if they stop paying the subscription fee, the software stops working.Īdobe still sells CS6 in perpetual-license form. People can also pay $20 a month for an individual title, such as Premiere Pro for video editing.

The Creative Cloud subscription costs $50 per month for the company's full suite of software for a full-year commitment the price rises to $75 for a single month's use with no longer-term commitment. But the approach has alienated many customers who don't care for the new pricing strategy. The company gets steady revenue and can issue frequent, modest updates to its products. Subscriptions have been a massive change for Adobe. As with our earlier surveys, we'll publish follow-up coverage on the results so readers can see how their opinions compare to those of other respondents.

In a new survey of Adobe customers that CNET is running with RBC Capital Markets (and that you can take part in here), we're trying to find out what customers are doing about that. When Adobe Systems unveiled its CS6 software, back in May 2012, it wasn't yet clear that the release would be the end of the line for software like Photoshop, Illustrator and After Effects.īut now Adobe updates those products only through its Creative Cloud subscription service, and the Creative Suite family, sold instead through traditional perpetual licensing, is falling steadily behind when it comes to features. Adobe's Creative Cloud subscriptions reached 2.81 million in the third fiscal quarter of 2014.

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